Event Type : Certification Training

The ICP-ACC is one of two knowledge-based certifications on the Agile Coaching track. The certification focuses primarily on the mindset, roles, and responsibilities of an Agile Coach. After finishing the certification, the learner will be able to differentiate between and among mentoring, facilitating, professional coaching, and teaching, and will also gain the skills needed to create a safe environment for meaningful collaboration and healthy conflict resolution within an agile team. This certification introduces participants to foundational team coaching skills and team development concepts for starting and growing teams while focusing on teams and organizations as human systems. A key part of this certification focuses on developing an understanding of the professional coaching skillset and the value of honing these skills to serve individuals on an agile team. Typically, training providers will cover the required learning outcomes for this certification in approximately 21 hours of instructional activities over the course of three days.

Learning Objectives

•   Development in the Agile Coaching Discipline
•   Coach As Facilitator
•   Coach As Professional Coach
•   Coach As Mentor
•   Coach As Teacher
•   Coach As Team Coach
•   Set Boundaries for Agile Coaching

In this two-day course\, attendees gain an understanding of the role of a Scrum Master in a SAFe enterprise. Unlike traditional Scrum Master training that focuses on the fundamentals of team-level Scrum\, the SAFe Scrum Master course explores the role of the Scrum Master in the context of the entire enterprise and prepares attendees to successfully plan and execute the Program Increment (PI)\, the primary enabler of alignment throughout all levels of a SAFe organization. This includes learning the key components of Agile at scale development\, how Scrum is facilitated throughout the enterprise\, and how to execute Iteration Planning.

Attendees discover how to build high-performing Agile teams by becoming a servant leader and coach\, and how to coach those teams to deliver the maximum business value at scale. SAFe 5 Scrum Master (SSM) certification signifies that people are prepared to perform the role of Scrum Master in a SAFe environment\, increasing their value to teams and organizations that are implementing SAFe.

Learning Goals

• Describe Scrum in a SAFe enterprise
• Facilitate Scrum events
• Facilitate effective Iteration execution
• Support effective Program Increment execution
• Support relentless improvement
• Coach Agile teams for maximum business results
• Support DevOps implementation

Prerequisites

What is Kanban Management Professional I?

Kanban System Design is a 2 day program in which the core of Kanban practices to design and evolve a Kanban system are taught.

What is in it for you?

• Learn the fundamentals of kanban Method. Experience Kanban with a simulation game and hands on hands-on exercises to design a Kanban board.
• Design a Kanban system ( or improve an existing system ) for optimal flow and faster delivery.

Learning Objectives:

• Understanding Kanban systems
• Experience flow in a Kanban simulation
• Learn and use STATIK (Systems Thinking Approach to Introducing Kanban) to design your Kanban system.
• Visual board design and ticket design.

What do you get?

• Course Kit
• Become faster and more responsive, with better risk management and governance.
• Receive the Kanban Management Professional 1 (KMP1) certificate

Audience:

Managers and team members who want to start a Kanban initiative or get more out of their current Kanban system.

Pre Requisites:

Attendees are expected to have read “Kanban” by David J Anderson or “Kanban from the Inside” by Mike Burrows.

Develop the skillsets needed to guide the delivery of value in a Lean enterprise by becoming a SAFe® 5 Product Owner/Product Manager (POPM). During this two-day course, attendees gain an in-depth understanding of how to effectively perform their role in the Agile Release Train (ART) as it delivers value through Program Increments.

Attendees explore how to apply Lean thinking to decompose Epics into Features and Stories, refine Features and Stories, manage Program and Team backlogs, and to plan and execute Iterations and Program Increments. Attendees also discover how the Continuous Delivery Pipeline and DevOps culture contribute to the relentless improvement of the ART.

About SAFe Product Owner / Product Manager

A  2 Day Foundation Level

Learners taking this course are:

CEO, Program or Project Manager, Scrum Master, Team Lead, Release Train Engineer, Business Analyst, Agile Coach, CIO, Portfolio Manager, Consultant, Engineer, Program Manager, Change Agent, Solution or Systems Architect.
Course Information

Learning Objectives

• Articulate the Product Owner and Product Manager role
• Connect SAFe Lean-Agile principles and values to the PO/PM roles
• Decompose Epics into Features and decompose Features into Stories
• Refine Features into Stories
• Manage Program and Team backlogs
• Collaborate with Agile teams in estimating and forecasting work
• Represent Customer needs in Program Increment Planning
• Execute the Program Increment and deliver continuous value

What do you get?

The class registration includes:

• Attendee workbook
• Preparation and eligibility to take the SAFe® 5 Product Owner/Product Manager (POPM) exam
• One-year membership to the SAFe Community Platform
• Course certificate of completion

Attendees must attend both days of the course in order to qualify for the exam.

Pre Requisites

All are welcome to attend the course, regardless of experience.

However, the following prerequisites are highly recommended:

• Attend a Leading SAFe® course
• Experience working in a SAFe environment
• Experience with Lean, Agile, or other relevant certifications

Upon completion of the certification

Exam Details:

• Exam name – SAFe^® 4 Product Owner/Product Manager Exam – or – SAFe^® 5 Product Owner/Product Manager Exam
• Exam format – Multiple choice, multiple responses
• Exam delivery – Web-based (single-browser), closed book, no outside assistance, timed
• Exam access – Candidates can access the exam within the SAFe Community Platform upon completion of your SAFe® Product Owner/Product Manager course.
• Exam duration – Once the exam begins, candidates have 90 minutes (1.5 hours) to complete the exam.
• Number of questions – 45
• Passing score – POPM4 = 35 out of 45 (77%); POPM5 = 33 out of 45 (73%)
• Language – English
• Exam cost – First exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion. Each retake attempt costs $50.
• Retake policy – Second attempt on exam (first retake) can be done immediately after the first attempt. The third attempt requires a 10-day wait. The fourth attempt requires a 30-day wait.

Live-Online: Kanban System Improvement (KMP 2)?

Kanban Management Professional is a 2 day program in which manage and evolve a Kanban initiative and Scale beyond the team level are being taught.

Learning Objectives

• Managing Evolutionary Change
• Dealing with Resistance to Change
• Feedback Loops and Continuous Learning
• Implementing and Scaling out Kanban
•  Balancing Demand and Capability
• Optimizing Flow and Predictability

What do you get?

• Course Kit
• Become faster and more responsive\, with better risk management and governance.
• Receive Kanban Management Professional 2 certificate and KMP credentials

Audience

People who are currently using a Kanban system\, have prior experience with Kanban\, or are currently in the KMP training series.

Pre Requisites

• Attendees are expected to have read Kanban by David J Anderson or Kanban from the Inside by Mike Burrows. Prior attendance in the Kanban System Design class is preferred.

What Is Leading SAFe Agilist (SA) ?

During this two-day course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.
Participants in the class gain insights into mastering Business Agility in order to thrive in the competitive market. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. They also learn and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). Participants in the class explore the importance of adopting a customer-centric mind set and design thinking approach to agile product delivery. Learners also develop an understanding for implementing a Lean Portfolio Management function in their enterprise.
Attending the class prepares individuals to take the exam and become a certified SAFe® Agilist (SA)

About Leading SAFe

A  2 Day Foundation Level

Learners taking this course are:

CEO, Program or Project Manager, Scrum Master, Team Lead, Release Train Engineer, Business Analyst, Agile Coach, CIO, Portfolio Manager, Consultant, Engineer, Program Manager, Change Agent, Solution or Systems Architect.
Course Information

Learning Objectives

• Lead the transformation to Business Agility with SAFe
• Become a Lean-Agile Leader
• Understand customer needs with Design Thinking
• Enable Agile Product Delivery
• Implement Lean Portfolio Management

What do you get?

• Attendee workbook
• Preparation and eligibility to take the SAFe® 5 Agilist exam
• One year membership to the SAFe Community Platform
• Course certificate of completion
• Attendees must attend both days of the course in order to be eligible for the exam.

Pre Requisites

All are welcome to attend the course, regardless of experience. However, the following prerequisites are highly recommended:
• 5+ years’ experience in software development, testing, business analysis, product, or project management.
• Experience in Scrum.

Exam Details:

Completion of this course gives you access to the exam and all related study materials as part of your Learning Plan in the SAFe Community Platform.
• Exam name – SAFe® 4 Agilist Exam – or – SAFe® 5 Agilist Exam
• Exam format – Multiple choice
• Exam delivery – Web-based (single-browser), closed book, no outside assistance, timed
• Exam access – Candidates can access the exam within the SAFe Community Platform upon completion of the Leading SAFe® course
• Exam duration – Once the exam begins, candidates have 90 minutes (1.5 hours) to complete the exam
• Number of questions: 45
• Passing score for SA5 = 35 out of 45 (77%)
• Language – English
• Exam cost – First exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion. Each retake attempt costs $50.
• Retake policy – Second attempt on exam (first retake) can be done immediately after first attempt. Third attempt requires a 10-day wait. Fourth attempt requires a 30-day wait

Course Description
Do you want to take Disciplined Agile to a new level? Are you looking for tools to solve
complex problems and enhance your organization’s agility? Do you want to learn how to lead
your team to excellence?
Expand your knowledge and build practical skills around Disciplined Agile\, business
agility\, leadership\, and team development.
Disciplined Agile Senior Scrum Master is a nine-lesson\, instructor-led course that shows you
how to use the Disciplined Agile tool kit to solve a variety advanced problems\, work with allies
within your organization\, and optimize how teams work. You will gain knowledge in planning\,
reporting\, and metrics\, and coordinating activities\, as well as how to meet challenges in these
areas. And you’ll develop the skills you need to foster emotional intelligence\, resolve conflicts\,
and lead high-performance teams at any stage of development.

Filled with activities\, supplemental reading\, and more\, this course will prepare you to take the
Disciplined Agile Senior Scrum Master (DASSM) exam and\, equally important\, start using
Disciplined Agile immediately within your leadership role.
Learning Objectives
Describe the roles and responsibilities of DASSM
Describe the Tuckman Team Development Model (Tuckman\, 1965).
• List and define the three issues that affect team performance.
• Define the four stages of team development and describe how each relates to the issues of
content\, process\, and feelings.
• Summarize Tuckman’s observations about team development.
• List factors that impact the time a team takes to evolve.
• Explain how the Tuckman model can be adapted to the realities of the modern world.
Practice a team development activity for the forming stage.
• State the behaviors present in the forming stage.
• Describe what teams need during the forming stage.
• List tasks for the leader to develop teams in the forming stage.
Practice a team development activity for the storming stage.
• State the behaviors present in the storming stage.
• Describe what teams need during the storming stage.
• List tasks for the leader to develop teams in the storming stage.
Practice a team development activity for the norming stage.
• State the behaviors present in the norming stage.
• Describe what teams need during the norming stage.
• List tasks for the leader to develop teams in the norming stage.
Practice a team development activity for the performing stage.
• State the behaviors present in the performing stage.
• Describe what teams need during the performing stage.
• List tasks for the leader to develop teams in the performing stage.
Solve problems by identifying teams at various stages of development.
• Use knowledge of issues related to the stage to identify issues to address with the team.

Develop plans to deal with team issues by selecting appropriate activities and leader tasks
based on the team’s stage.
Identify and describe various methods of Team decision making
• Consensus based decision making
• Balancing learning about new information with moving quickly
• Techniques: Roman voting\, Fist of Five\, Highsmith’s Decision Spectrum
Define emotional intelligence and explain why it is essential to team performance.
• Describe the emotional intelligence model and its components.
Explain how to achieve each component of resilience and outlook.
• Assess what practices you can adopt to build outlook and resilience.
Explain how to achieve each component of emotional intelligence “with self.”
• Assess what practices you can adopt to enhance your “with self” dimension of emotional
intelligence.
Explain how to achieve each component of emotional intelligence “with others.”
• Assess what practices you can adopt to enhance your “with others” dimension of emotional
intelligence.
• Describe why one should create psychological safety and embrace diversity
Explain why business agility is important to an organization’s viability.
Describe how other business areas such as finance\, legal\, marketing\, sales\, and procurement can
contribute to an organization’s overall business agility.
Use the spider chart to identify and analyze tactical scaling factors in more complex situations.
• Explain how to scale for agility.
• Define ‘tactical agility at scale’ and ‘strategic agility at scale’
• List the five process goals most affected by tactical scaling
• Connect the dots between the dimensions in the spider chart and the top-5 tactical scaling
process goals.
Describe the scope and purpose of the Disciplined DevOps layer.
• Define scope of layer
• Define the process blades in the Disciplined DevOps layer.
Use the DA tool kit to optimize how the team works with the Disciplined DevOps layer:

Explain how to optimize delivery
• Describe how to move to a continuous delivery model (and life cycle)
• Describe security concerns (DevSecOps)
• Describe data management concerns (Database DevOps)
• Describeenterprise release management\, support\, and operations concerns
Use the DA tool kit to identify and help resolve challenges that teams face in the Disciplined DevOps
layer.
• Identify relevant goal diagrams to consider.
• Identify relevant decision points within the selected process goal.
• Select options that can most likely solve the challenge\, based on the team’s context.
• Identify organizational allies that can help resolve the delivery teams’ challenges in the
Disciplined DevOps layer
Explain how to optimize delivery with the “test-first” method as it relates to the quality of requirements
• Describe the “test-first” method as it relates to continuous delivery
Describe what the criteria for “done” might look like
Describe the scope and purpose of the value stream layer.
• Define scope of layer
• Define the process blades in the value stream layer
• Identify process blades shared with the Disciplined Agile Enterprise (DAE) layer and explain
why they are shared.
Use the DA tool kit to optimize how teams work with the value stream layer
• Need to talk about MBIs\, intake process\, design thinking\, user experience\, …
• Tying the portfolio\, program and product level to what delivery teams work on
Use the DA tool kit to identify and help resolve challenges that the delivery teams face in the value
stream layer.
• Identify relevant goal diagrams to consider.
• Identify relevant decision points within the selected process goal.
• Select options that can most likely solve the challenge\, based on the team’s context.
• Identify organizational allies that can help resolve the delivery teams’ challenges in the value
stream layer
Explain the purpose of the Coordinate Activities process goal and why it is important.
• List the decision points of the Coordinate Activities process goal.
• Outline the most important questions that arise when seeking to coordinate activities.
• Describe the options for sharing information\, facilitating working sessions\, coordinating release
schedules\, and coordinating across locations.
• Contrast the options for dealing with artifact ownership.

Discuss possible strategies for coordinating a team of teams.
Explain how to improve the value creation structure of teams
Use the DA tool kit to optimize the flow of work and solve challenges related to coordinating and
collaborating across teams\, or within a larger team of teams.
List examples of when conflict can be healthy within an individual and within a group.
• Describe the five levels of conflict.
• Explain how constructive disagreement (level 1) is helpful for evaluating decisions
• Explain how fear of conflict causes additional forms of dysfunction within a team.
• Describe how to de-escalate conflict at each of the five levels.
Explain the Thomas-Kilmann Conflict Resolution Model and its components relative to concern for self
and concern for others.
• Define and give examples of each quadrant of the Thomas-Kilmann Conflict Resolution Model.
Demonstrate how to use healthy and unhealthy language to solve a conflict.
Identify the DA role responsible for planning.
Describe the concept of sufficient planning.
• List and describe the factors used to determine when planning is sufficient.
• Compare the waste and risk levels of four types of planning strategies.
List and define the five levels of scope and who focuses on each.
Demonstrate how to solve a planning problem using the Release Planning goal diagram.
• Identify relevant decision points.
• Choose the appropriate strategy\, based on the team’s context.
Explain how to implement just-in-time planning using a Gantt chart.
Identify how your team can improve planning using two goal diagrams: Release Planning and Produce
a Potentially Consumable Product (Plan Your Work decision point).
Explain how to accurately forecast release dates and costs
Explain the difference between an MVP and an MBI
• Using MBIs to plan
• Explain how to handle dependencies between teams
Explain how teams approach metrics.

List metrics principles.
• Describe effective measurement strategies for teams.
• List universal metrics and describe how and when to collect and use them.
• Explain issues related to measuring quality.
Explain how organizations approach metrics.
• Describe conditions under which system-wide metrics should be used.
• Describe “rolling up” metrics several levels.
Explain what types of measurement work and what do not work.
• Explain what to consider\, including value\, when measuring what matters.
• Explain why status reports are ill-suited to lean and agile ways of working.
Explain how to choose and design specific metrics to measure improvements against areas related to
team performance that needs improvement (GQM\, OKRs)
Demonstrate how to solve a measurement problem using the Govern Delivery Team goal.
• Identify the relevant decision point.
• Choose the appropriate strategy\, based on the team’s context.

Course Length
15 hours
Prerequisites
Two years of experience working on an agile team in a leadership role\, like DA scrum master\,
scrum master\, product owner\, architecture owner\, etc.

What Is SAFe Advanced Scrum Master ?

This two-day course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a Scaled Agile Framework (SAFe®) implementation.

The course covers facilitation of cross-team interactions in support of program execution and relentless improvement. It enhances the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders in the larger program and enterprise contexts. The course also offers actionable tools for building high-performing teams and explores practical ways of addressing Agile and Scrum anti-patterns in the enterprise.

About SAFe Advanced Scrum Master

A  2 Day Advanced Level

Learners taking this course are:

Program or Project Manager, Scrum Master, Team Lead, Release Train Engineer, Business Analyst, Agile Coach, Portfolio Manager, Consultant, Engineer, Program Manager, Change Agents.
Course Information

Learning Goals

• Apply SAFe principles to facilitation, enablement, and coaching in a multi-team environment
• Build a high-performing team and foster relentless improvement at scale
• Address Agile and Scrum anti-patterns
• Support the adoption of engineering practices, DevOps, and Agile architecture
• Learn to apply Kanban eXtreme Programming (XP) frameworks to optimize flow and improve the team’s work
• Facilitate program planning, execution, and delivery of end-to-end systems value
• Support learning through participation in Communities of Practice and innovation cycles

What do you get?

The class registration includes:

• Attendee workbook
• Preparation and eligibility to take the SAFe® 5 Advanced Scrum Master (SASM) exam
• One-year membership to the SAFe Community Platform
• Course certificate of completion
• Upon Passing the exam
• Becoming a Certified SAFe Advanced Scrum Master requires an exceptional range of skills and is a career path for many scrum masters. Certification includes:
  • Certified SAFe® Advanced Scrum Master PDF certificate
  • Certified SAFe® Advanced Scrum Master digital badge to promote the accomplishment online
  • One-year membership to the SAFe Community Platform, which includes access to the SASM Community of Practice
  • Access to Meetup groups and events that provide connections to other Certified SAFe Professionals
  • A variety of learning resources to support certified professionals during their SAFe journey

Attendees must attend both days of the course in order to qualify for the exam.

Pre Requisites

All are welcome to attend the course, regardless of experience.

However, having one or more of the following certifications is highly recommended for those who intend to take the SAFe® 5 Advanced Scrum Master (SASM) certification exam:

• SAFe® 5 Scrum Master (SSM) certification
• Certified Scrum Master (CSM) certification
• Professional Scrum Master (PSM) certification

Exam Details:

Completion of this course gives you access to the exam and all related study materials as part of your Learning Plan in the SAFe Community Platform.

• Exam name – SAFe^® 4 Advanced Scrum Master Exam – or – SAFe^® 5 Advanced Scrum Master Exam
• Exam format – Multiple choice; Multiple select
• Exam delivery – Web-based (single-browser), closed book, no outside assistance, timed
• Exam access – Candidates can access the exam within the SAFe Community Platform upon completion of the SAFe® Advanced Scrum Master course
• Exam duration – Once the exam begins, candidates have 120 minutes (2 hours) to complete the exam
• Number of questions – 60
• Passing score – SASM 4 = 42 out of 60 (70%); SASM 5 = 44 out of 60 (73%)
• Language – English
• Exam cost – First exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion. Each retake attempt costs $50.
• Retake policy – Second attempt on exam (first retake) can be done immediately after first attempt. Third attempt requires a 10-day wait. The fourth attempt requires a 30-day wait.