Customer Grievance

Customer complaints

We are committed to responding to customer complaints in an accountable, transparent, timely and fair way that is compatible with human rights. For complaints about payment, refunds and training you are encouraged to use the following three step approach:

Early resolution: the best place to raise concerns is for early and speedy resolution is to email our support team at stating the challenge you are facing/faced with all the details

Grievance review: if you are dissatisfied with the outcome or how the complaint was handled, and you want to talk to our team please do call / reach out to and or contact on

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